Terms and Conditions

By booking through the UNWND Makati website, online booking services, or third-party online travel agencies (OTAs), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a reservation.

1. Acceptance of Terms

By accessing our website or utilizing our booking services, you confirm that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part of these terms, you are advised not to use our services.

2. Reservation Policies

2.1 Booking Confirmation

•       All reservations are subject to availability. A confirmation email will be sent to the email address provided at the time of booking. Please ensure that the email address is accurate and regularly checked. Reservations are only considered confirmed upon receipt of this email.

2.2 Payment

•       A valid credit card is required to secure your booking. Payment terms, including required deposits or prepayments, will be detailed at the time of booking.
•       For reservations made through OTAs, their specific payment policies and terms will apply.

2.3 Deposit Policy

•       1-night stay: A deposit of 100% of the total stay amount is required to reserve a room.
•       2 or more nights: A 50% deposit is required to secure the reservation, with the remaining balance due upon arrival.

2.4 Cancellation, No-Show, and Modification Policy

•       Cancellations: Please refer to our detailed Cancellation and Modification Policy for specific terms, fees, and deadlines.
•       Modifications: Reservation changes are subject to availability and may incur additional charges. Contact us directly for any modification requests.
•       No-Show: Failure to check in on the scheduled arrival date without prior notice may result in a full charge for the stay.

2.5 Activities and Tours Reservations

•       For inquiries or bookings of activities and tours, please contact our Front Office. Availability is subject to change, and some activities may require advance booking.

3. Check-In and Check-Out

3.1 Check-In

•       Standard check-in time is from 2:00 PM onwards. Early check-in is subject to availability and may incur additional fees.
•       Express Check-In: Guests are encouraged to complete necessary forms and submit the incidental deposit prior to arrival.
•       Incidental Deposit: A deposit of PHP 3,000 is required upon check-in, refundable upon check-out if no charges have been incurred during the stay.

3.2 Check-Out

•       Standard check-out time is 12:00 PM. Late check-out requests are subject to availability and may incur additional charges.

3.3 Identification

•       A valid government-issued ID and the credit card used for the reservation must be presented at check-in.

4. Room Keys and Complimentary Wi-Fi

• Guests will be issued a room key and provided with Wi-Fi access upon check-in.
• Lost Key Policy: Lost or unreturned keys will result in a charge of PHP 500. All keys must be returned upon check-out.

5. Room Housekeeping

• Daily housekeeping is available upon request. Guests are encouraged to notify the front desk if they prefer a daily service.
• Please secure personal belongings, as UNWND Makati is not responsible for any lost or stolen items.

6. Use of Facilities

6.1 General Rules

•       Guests are expected to adhere to UNWND Makati’ property rules. Any damage to property or violations of resort rules may result in additional charges or immediate termination of the stay without refund.

6.2 Damages and Discovered Issues

•       Guests will be held responsible for damages to room items such as furniture, mattresses, bedding, and electronics. A charge of 120% of the replacement cost, including shipping and handling, will be applied.
•       Any excessive staining of linens (due to oils, makeup, etc.) may result in additional cleaning or replacement fees.

6.3 Pool and Recreational Areas

•       The use of the pool and other recreational areas is at the guests’ own risk. Children must always be supervised by an adult.

6.4 Equipment and Furniture

•       Moving or rearranging furniture, fixtures, or decorations is strictly prohibited. Any damages caused by such actions will be charged to the guest.

7. No Smoking Policy

UNWND Makati maintains a strict No Smoking Policy within the resort, including guest rooms and public areas. Smoking, including the use of e-cigarettes, is only permitted in designated smoking areas. Violations of this policy will result in a fine.

8. Corkage Fees

To maintain the integrity of our services, the following corkage fees apply for food and beverages brought into the resort:

•       Snacks (3 bags or more): PHP 500
•       Wine (per bottle): PHP 700
•       Hard Liquor (per bottle): PHP 1,000
•       Soft Drinks (per bottle): PHP 300
•       Outside Food: PHP 1,000 per dish (excludes baby food)

9. Environmental Commitment

9.1 Energy and Environmental Conservation

•       Please turn off all lights and appliances when not in use.
•       Littering within the resort premises is strictly prohibited. Recyclable bins are provided for proper waste segregation.

10. Visitors and Local Deliveries Policy

• Visitors must receive prior management approval and are required to leave by 9:00 PM.
• All visitors must be pre-registered at least 2 hours in advance.
• No overnight stays are allowed for visitors, and non-compliance may result in additional charges.

11. Fire Safety & Emergency Services

• All rooms are equipped with smoke detectors and fire extinguishers. Emergency evacuation plans are posted behind the doors.
• In case of emergency, contact reception or security, available 24/7.

12. Local Regulations

12.1 Attire

•       Please wear modest clothing in public areas. Swimwear is only permitted in designated pool areas.

12.2 Quiet Hours

•       Quiet hours are enforced from 10:00 PM onwards. Please respect the privacy of other guests and avoid loud disturbances.

13. Travel Insurance

We strongly recommend all guests obtain comprehensive travel insurance covering medical emergencies, cancellations, extreme weather, and loss of personal belongings.

14. Limitation of Liability

UNWND Makati, its staff, and affiliates are not liable for any direct or indirect damages arising from the use of our website, booking services, or during the guest’s stay. This includes damages due to unforeseen events such as travel delays, political disturbances, or natural disasters.

14.1 Lost and Found

• UNWND Makati is not responsible for any lost, stolen, or misplaced items. Found items will be stored for up to 14 days, and shipping costs for returned items are the guest’s responsibility.

14.2 Assumption of Risk

By participating in activities at UNWND Makati, guests acknowledge the risks involved, including personal injury or health threats. Guests fully assume responsibility for these risks.

14.3 Waiver and Release of Liability

By engaging in resort activities, guests agree to release UNWND Makati, its staff, and affiliates from liability for any injury, health issues, or property damage that may occur during their stay.

14.4 Indemnity Agreement

Guests agree to indemnify and hold harmless UNWND Makati from any claims or liabilities arising from their stay or participation in activities, including any damage, personal injury, or loss.

15. Force Majeure

UNWND Makati will not be held liable for delays or non-performance resulting from acts beyond our control, including but not limited to natural disasters, war, or government actions.

15.1 Illness and Epidemics

•       We reserve the right to refuse accommodation to guests exhibiting symptoms of contagious diseases.
•       If a guest becomes ill during their stay, they must notify reception immediately.

16. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Republic of the Philippines. In the event of a dispute, both parties will attempt to resolve it amicably. If unresolved, the dispute will be subject to the exclusive jurisdiction of Philippine courts.

17. Data Privacy Policy

UNWND Makati adheres to the Data Privacy Act of 2012 (RA No. 10173). We are committed to protecting the privacy of our guests’ personal data and using it solely to enhance the guest experience.

18. Amendments

We reserve the right to modify these Terms and Conditions without prior notice. The updated terms will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

19. Management’s Rights

• Guests must conduct themselves with respect and refrain from causing disruptions.
• Management reserves the right to evict guests, without refund, for non-compliance with resort policies.

20. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

Table 1: UNWND Makati Contact Information

At UNWND Makati, we understand that plans can change. Our cancellation and modification policy are designed to be fair and straightforward. Please review the details below to understand our terms:

1. General Policy

• All cancellations and modifications must be requested in writing via email or by calling. Refer to Table 1.
• The date of receipt of the cancellation/modification request will be considered the effective date of the cancellation/modification.

1. Cancellation Policy

2.1 Cancellations Made 15 Days or More Before Arrival

•       Reservations canceled 15 days or more before the scheduled arrival date will incur no penalty. Any deposits paid will be fully refunded.

2.2 Cancellations Made Within 14 Days or Less Before Arrival

•       If a reservation is canceled within 14 days or less before the scheduled arrival date, the deposit paid is non-refundable.
•       In the event of a no-show or early departure, the reservation will be subject to a full room night charge for the entire reserved stay.

1. Modification Policy

3.1 Modifications Made 15 Days or More Before Arrival

•       If a reservation is modified 15 days or more before the scheduled arrival date, no penalty charge will apply, and the modification will be subject to availability. Any difference in room rates or additional charges due to the modification must be settled accordingly.

3.2 Modifications Made Within 14 Days or Less Before Arrival

•       If a reservation is modified within 14 days or less before the scheduled arrival date, the modification will be subject to availability and may incur additional charges.
•       Any reduction in the length of stay or changes in room type within 14 days or less before arrival may result in penalty charges up to the amount of the original reservation.

1. Special Circumstances

• In the case of extraordinary circumstances such as natural disasters, medical emergencies, or other unforeseen events, we will review cancellation and modification requests on a case-by-case basis. Documentation may be required to support such requests.

1. Refund Processing

• For credit cards, the refund will be credited back within 14 to 30 business days, depending on the issuing bank. Refunds will be credited to the original payment method used for the reservation.
• UNWND Makati is not responsible for any differences in the refunded amount due to currency exchange rate fluctuations or additional fees charged by banks or payment processors.

1. Third-Party Bookings

• For reservations made through third-party online travel agencies (OTAs), the cancellation and modification policies of the respective platforms will apply. Please refer to the specific terms and conditions provided by the OTA at the time of booking.

UNWND Makati is committed to providing a welcoming and enjoyable environment for families. This Child Policy outlines the terms and conditions applicable to guests traveling with children, including accommodation, dining, and safety guidelines.

1.   Age Categories

For the purpose of this policy, children are categorized by age as follows:

•       Adult (12 years and above)
•       Children (ages 6-11)
•       Infants and Toddlers (ages 0-5)

1.   Accommodation Policy
2.     Infants and Toddlers (ages 0-5)

o   Infants and toddlers can stay free of charge when sharing a room with parents or guardians.

2.     Children (ages 6-11)

o   For children aged 6-11 as an extra person staying in the same room as parents or guardians, they will be charged PHP 600 per night including daily kids’ breakfast.

o   Extra beds are available in select rooms only.

3.     Adults (ages 12 and above)

o   Guests aged 12 and above are considered adults and will be charged the full extra person rate of PHP 1,200 per night including daily breakfast.

o   Extra beds are available in select rooms only.

1.   Child Meal Policy
2.     Infants and Toddlers (ages 0-5)

o   Children aged 0-5 eat free of charge (menu based on kids’ menu)

o   Special dietary needs or allergies should be communicated to our staff in advance to ensure appropriate meal preparation.

2.     Children (ages 6-11)

o   UNWND Makati offers a specially designed Kids’ Menu for children ages 6 to 11. For children who prefer to select dishes from the main menu, items will be available at 50% of the adult meal price. This is not valid in conjunction with any other discounts.

3.     Adults (ages 12 and above)

o   Full meal charges apply to guests aged 12 and above.

1.   Dining Options
2.     Breakfast

o   Complimentary breakfast is provided for children aged 0-5 when accompanied by a paying adult.

o   Children aged 6-11 may select items from the Kids’ Breakfast Menu. Alternatively, if they choose from the Main Breakfast Menu, they are entitled to a 50% discount on those selections.

2.     Lunch and Dinner

o   Children aged 0-5 can enjoy meals free of charge from the main menu.

o   UNWND Makati offers a specially designed Kids’ Menu for children ages 6 to 11. For children who prefer to select dishes from the main menu, items will be available at 50% of the adult meal price. This is not valid in conjunction with any other discounts.

3.     Room Service

o   The child meal policy applies to room service orders as well. Children aged 0-5 eat free, while children aged 6-11 who choose food outside the kids’ menu receive a 50% discount on the main menu. This discount is not valid in conjunction with any other discounts.

1.   Safety and Supervision
2.     Supervision

o   Children must be always supervised by a parent or guardian while on resort premises.

o   Our resort offers babysitting services upon request, subject to availability and additional charges.

2.     Facilities Usage

o   Children are welcome to use the resort’s facilities, including the swimming pool and recreational areas.

o   For safety reasons, children under the age of 12 must be accompanied by an adult when using these facilities.

At UNWND Makati, we are delighted to welcome you and your furry friends to our resort. We understand that pets are part of the family and strive to provide a comfortable experience for our guests and their pets. To ensure the enjoyment and safety of all our guests, including your beloved pets, we kindly ask you to follow our pet policy outlined below.

1. General Guidelines

•       Pets Are Welcome: We are happy to accommodate your pets during your stay. Our pet-friendly policy allows dogs, cats, and other domesticated animals.
•       Pet Size Limitation: To manage orderliness in the resort, we welcome medium-sized pets and smaller. For the comfort and safety of all our guests, pets exceeding 22 inches in height (measured from the shoulder) are kindly asked to stay at home.
•       Pet Surcharge: There is a pet surcharge of PHP 1,500 per pet for the duration of your stay. This fee covers the additional cleaning and maintenance required to keep our facilities pristine for all guests.

1. Pet Owner Responsibilities

•       Control and Supervision: Pets must always be under the control of their owners. Pets should be on a leash or in a carrier outside the guest rooms.
•       Behavior: Please ensure your pets are well-behaved and do not disturb other guests. Continuous noise, such as barking, must be curtailed to ensure other guests are not inconvenienced.
•       Room Access: Pets are not allowed in certain areas, such as the restaurant, pool, spa, and any area marked with a “No Pets” sign.

1. Cleaning and Maintenance

•       Keeping the Resort Clean: It is the pet owner’s responsibility to clean up after their pets. We ask that you promptly dispose of pet waste in the appropriate containers provided throughout the resort.
•       Additional Cleaning Services: Should you require assistance cleaning up after your pet, we offer a cleaning service for an additional charge of PHP 1,000 per request. This service can be requested through any of our butlers.

1. Damage and Liability

•       Damage to Property: Pet owners are responsible for any damage caused by their pets to the resort’s property. Charges for any damage will be assessed and added to the guest’s bill.
•       Liability: Pet owners are fully responsible for their pets and any injuries or harm caused by their pets to other guests or resort staff.

1. Health and Safety

•       Vaccinations: All pets must be up-to-date on vaccinations, and proof of vaccination will be requested at check-in or may be sent prior to your stay.
•       Wellness: Pets showing signs of illness or distress may not be allowed to stay to ensure the safety and comfort of other guests and pets.

1. Acceptance of Terms

•       By bringing a pet to UNWND Makati, pet owners agree to abide by our pet policy. Non-compliance may result in the inability to accommodate the pet at our resort.